Return Policy

Last Updated: January 26, 2025

A refund may be requested by the user in the event of one of the following circumstances: 

The courses were not delivered to the customer.

It should be noted that:

Once the requisite approval has been granted for the transaction, the processing of the purchase will commence. The confirmation of payment is typically a rapid process, occurring in seconds. However, there may be instances where the confirmation time is extended to up to 7 (seven) days, contingent on the selected payment method. 

Should User has not received the ordered courses for any other reason, we kindly request that you contact the Learninghive Support team via one of the methods outlined below. Upon confirmation of non-delivery, a refund will be initiated.

In the event of a suspected fraudulent transaction.

Contact the Learninghive.online Support team by any means stated below. In the event that the purchase was made by another individual and the payment credentials were used fraudulently, it is imperative to contact the Learninghive.online Support team as soon as possible via the methods stated below. An investigation will be conducted to ascertain whether the funds in question remain in our system. In the event that they do, a refund will be initiated; otherwise, this will not be possible.

In the event of a refund, the original payment method will be utilized unless otherwise agreed with the customer. It should be noted that no additional charges will be incurred by the customer in this process. Refunds may be withheld until the purchased courses are received or proof of return is provided, whichever is earlier.

The User may return or otherwise deliver the purchased courses to the learninghive.online within 30 (thirty) days of cancellation and request a refund The deadline is met if the User sends the purchased items before the end of the 30-day period.

To do this, write to us at support@learninghive.online and send:

• Your Nickname on Learninghive.
• Course name.
• % of material covered.
• Date of purchase.

Please tell us why the course was not suitable for you. We will try to use this information to improvements of the online courses. When considering a refund request, we look at the amount of material completed, if the course is completed entirely or a significant part of it has been mastered, unfortunately, we will not be able to make a refund. If we suspect a violation by the user of the User Agreement, we have the right to refuse return and request paper documents from the user: return application with attachment a printed check and a copy of your passport to our postal address.

 

At what point may a refund be anticipated?

In the absence of any contrary stipulation, refunds will be processed through the payment method originally used to effect the purchase, in the currency of the purchase, with deduction of the payment processor’s fee. The time required for processing a refund may vary, depending on the specific payment method utilized. In some cases, this may extend up to 45 days. In the event that your chosen payment method does not support refunds, the amount in question will be credited to user provided bank details.

Should you require assistance with your Learninghive.online purchases, you are invited to contact our Support team via support@learninghive.online.